You may return new, unopened items within 30 days of delivery for a full refund minus any incurred shipping costs. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
International orders may not be refused by the customer. We cannot be held responsible for import or duty fees.
We do not accept returns of cut fabric. Choose the amount of yardage you need carefully.
You should expect to receive your refund within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. All import and duty fees are the responsibility of the buyer.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
As of December 1, 2022:
Current factors continue to impact mailing and shipping companies and may affect our ability to serve you as we'd like. Lost or misdirected packages will be handled with the shipping provider. We cannot be held responsible for errors out of our control. While we continue to make every effort to provide exceptional service and timely delivery, some customers have experienced delays. We appreciate your business, patience, and understanding.